Refund Policy

We strive to provide high-quality beauty products and a pleasant shopping experience for every customer. If you are not fully satisfied with your purchase, we offer a flexible and customer-friendly return and refund service.

Return Eligibility

We support returns for eligible merchandise. All returned items must be in original condition, unopened, unused, and with intact original packaging to qualify for a refund. Products that are damaged, worn, or altered due to personal use will not be eligible for return or refund.

Return Period

Customers are allowed to initiate a return application within our official return window. All return requests must be submitted within the valid period to be accepted. Any return requests beyond the valid period will not be processed.

Refund Processing

Once we receive and inspect your returned items and confirm the items meet return requirements, we will proceed with your refund application. Refunds will be issued to your original payment method within the standard processing cycle. Please allow reasonable processing time for financial institutions to complete the fund settlement.

Non-Refundable Situations

Items that do not meet return conditions, final-sale products, and returns caused by incorrect personal operation do not support refund services. We reserve the right of final interpretation for eligible refund cases.

Assistance & Support

If you have any questions about return, refund procedures or eligibility verification, please feel free to contact our customer support team through our official contact page. We will respond and assist you with all refund-related issues in a timely manner.