Customer Service Policy

We prioritize providing professional, friendly, and efficient customer service for all users and shoppers. This Customer Service Policy defines our service standards, support channels, and service scope to ensure every customer enjoys a smooth and satisfying shopping experience on our website.

Service Commitment

We are committed to offering reliable pre-sales consultation, in-order assistance, and after-sales support for all products and services. Our customer service team adheres to the principles of sincerity, professionalism, and efficiency to resolve user inquiries and issues in a timely manner. We strive to deliver a worry-free shopping experience for every customer.

Support Contact Channel

All customer consultations, problem feedback, service applications and related inquiries can be submitted through the official contact page on our website. This is our unified and exclusive customer service communication channel. We recommend all users to use this official channel to ensure accurate record and timely processing of your requests.

Pre-Sales Service

Our customer support team provides comprehensive pre-sales consultation services, including product ingredient introduction, usage methods, makeup effects, product suitability, order guidance, shipping related questions and preferential activity explanations. We help customers fully understand product information and make suitable purchase decisions.

After-Sales Service

We provide complete after-sales support covering order tracking, logistics inquiry, return and refund guidance, product problem feedback and exception handling. All after-sales services are implemented in accordance with our official Shipping Policy and Refund Policy. We will actively coordinate and solve all legitimate after-sales demands of customers.

Service Response Rules

We attach great importance to every user’s feedback and service request. Our team will process and reply to customer inquiries within a reasonable time frame, and follow up until the problem is properly resolved. We maintain a polite and professional service attitude for all customer communications.

Service Scope Exclusion

Our customer service only provides consultation and processing services for orders, products and website functions purchased and used on our official website. We do not provide irrelevant commercial consultation, offline service support and other non-platform related services. Any unauthorized third-party service behavior is not within our service scope.

Policy Revision

We reserve the right to adjust and update this Customer Service Policy according to service optimization and platform operation requirements. The updated policy will take effect immediately after being published on the website. Continued use of our website and services means your acceptance of the latest policy terms.